Shipping policy

At Zep-Pro, we are committed to providing exceptional service and ensuring your complete satisfaction with every purchase. Our shipping and return policy is designed to make your shopping experience smooth and worry-free, reflecting our dedication to customer care.

Shipping Information:

We understand the importance of receiving your order promptly. That's why we strive to process and ship all orders as quickly as possible. Once your order is placed, it will typically be processed within 2-3 business days, excluding weekends and holidays. Orders are shipped via trusted carriers to ensure reliable and efficient delivery to your doorstep.

For domestic orders within the United States, we offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days for delivery, while expedited shipping delivers within 1-3 business days, depending on your location and chosen shipping method. Please note that shipping times may vary during peak seasons and holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery every step of the way.

Return and Exchange Policy:

Your satisfaction is our top priority at Zep-Pro. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges on all defective items within 30 days of delivery. Please contact our customer service at info@zeppro.com for other returns or exchanges due to sizing and color issues.

To initiate a return or exchange, simply contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with a domestic prepaid shipping label for any defective item, making the return process convenient and cost-free for you. For international returns, customers are responsible for return shipping costs.

Returned items must be in unused condition with all original tags and packaging intact. Once we receive your return, we will promptly process your refund or exchange according to your preference. Refunds will be issued to the original form of payment, and exchanges will be shipped out promptly upon receipt of the returned item(s).

Please note that certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless defective or damaged upon arrival. Additionally, final sale items are non-returnable and non-refundable.

If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact our friendly customer service team. We are here to assist you and ensure that your Zep-Pro shopping experience exceeds your expectations every time.